Service Policies

Refund Policy

Last updated: August 2026

This policy explains the refund scope, request process, and return principles for VPN IR subscriptions. Before applying, confirm the order type, first payment date, and original payment method.

Refund Window and Eligibility

A full refund may be requested without giving a reason within 60 days of the first payment. The refund window starts when the first successfully paid order is completed. Users do not need to describe a specific service issue; any reason given only helps verify service details and is not a condition for approving a standard refund request.

This commitment applies to eligible first-payment orders. Renewals, repeat purchases, add-on purchases, differences from plan upgrades, and orders repurchased after a completed refund do not qualify as new first-payment orders or receive a new refund window. Traffic resets monthly from the activation date, and an upgrade price difference is calculated against the remaining days; confirm that the original order is still refundable before upgrading.

Exclusions and Cases Requiring Verification

Orders outside the refund window are not covered by the first-payment refund commitment. If a system error, repeated request, or other abnormal method resulted in actual use beyond the purchased entitlement, usage records may need to be verified first. If an account violates the terms of use, interferes with route operations, resells subscriptions, profits from shared access credentials, or evades billing rules, this service may pause refund processing and make a decision based on the relevant records.

The same order cannot be refunded more than once. If the user has opened a dispute, reversal, or chargeback through the payment channel, wait for that channel to finish processing before applying, so the refund request does not overlap with the channel dispute. A temporary inability to return funds due to payment-channel rejection, account restrictions, or unverifiable payment details does not mean the refund has been completed.

Application Process and Required Information

Refund requests must be submitted through the ticket entry in the user panel. Include the registered username, the relevant order record, the payment method, and the scope of the order for which a refund is requested. VPN IR registration does not require an email address, so refund verification relies on the username, order information, and payment records; no email address is needed.

After submitting a ticket, keep the account accessible and monitor the ticket status. If order information is incomplete, payment records cannot be matched, or the payment route requires confirmation, the support team will request additional information in the ticket. To protect account and payment security, do not submit passwords, subscription credentials, or complete payment keys on public pages.

Original-Payment Returns and Settlement Time

Once approved, refunds are generally returned through the original payment route. Alipay orders are returned to the original Alipay payment route, and WeChat orders are returned to the original WeChat payment route. After the refund instruction is issued, the actual arrival time depends on the payment channel’s settlement progress, account status, and channel review. This service does not guarantee a fixed processing time for the channel.

If the original payment route is no longer valid, the channel does not support a return through the original route, or the payment record has an abnormal status, the user must cooperate with payment-detail verification in the ticket. Without verification, the refund will not be sent to an unrelated third-party account. Users can continue viewing the review decision, return method, and processing status in the ticket.

Handling Differences for Special Payment Methods

USDT transactions cannot be automatically reversed by a payment platform in the same way as Alipay or WeChat orders. To request a USDT refund, provide transaction information matching the original order in the ticket, along with a USDT address that can receive the refund. Once the address is confirmed and the on-chain transfer is made, it usually cannot be reversed, so verify the address and its corresponding network before submitting it.

Differences caused by on-chain confirmation, network conditions, or address compatibility will be explained in the ticket. If the supplied address cannot be verified, is incompatible with the required network, or presents an apparent security risk, the refund will be paused until usable information is provided. Alipay, WeChat, and USDT are not converted arbitrarily or assigned refunds across channels; processing is based on the payment record for the original order.