Accounts & subscriptions
For login issues, plan status, traffic resets, client downloads, and subscription import problems. No email address is required to register; create an account with a username and password.
CHANNEL / USER PANEL TICKET
Support access · Queue processing
Contact VPN IR
Submit all account, subscription, connection, billing, and refund questions through a support ticket. After logging in, you can add details and track the status, with the full conversation kept in your dashboard.
Recommended channels
What support tickets cover
Support tickets are suitable for questions requiring account status, subscription history, route connectivity, or billing checks. After submission, the ticket enters the processing queue; replies and status updates are available in your dashboard.
Connections & routes
Use this category to report connection failures, route switching issues, problems accessing international websites, or abnormal network acceleration. Include your region, target service, and troubleshooting steps already tried to reduce back-and-forth checks.
SCOPE / 90+ COUNTRIES · 200+ ROUTES
Billing & refunds
For order checks, payment results, plan upgrades, and refund requests. We accept Alipay / WeChat Pay / USDT and provide a 60-day no-questions-asked refund.
BILLING / ORDER REVIEW
Public channels
Email & Telegram
Email is suitable for general inquiries where a written record is helpful. No receiving address is currently published, so submit account, subscription, connection, and refund questions through a support ticket.
EMAIL / NOT PUBLISHED
Telegram
Telegram is suitable for brief status checks. No contact account is currently published, and Telegram is not used to receive order or refund materials; questions requiring verification must go through the support ticket system.
TELEGRAM / NOT PUBLISHED
Processing information
Response times & helpful details
Tickets are handled in a queue. Actual response times depend on the complexity of the issue, the scope of order verification, and whether the required information is complete. This page does not promise a fixed response time; check the latest status in your dashboard after submitting.
How can I reduce back-and-forth questions?
In the same ticket, describe the issue type, platform, current steps, message shown on the page, and troubleshooting methods already tried. For order-related questions, provide order details that can be verified in your dashboard.
Can I submit the same question more than once?
We recommend adding information to the original ticket. Splitting the same issue across multiple tickets increases the scope of verification and makes the support history harder to follow.
What information should not be sent?
Do not submit your account password, a complete subscription link, or payment records unrelated to the issue. Provide only the information needed for diagnosis and verification, and use the ticket entry in your dashboard whenever possible.