First-connection guide

Open the account creation page and enter the username and password you want to use. VPN IR does not require an email address during account creation, so you can continue without waiting for an email. The username is used for future sign-ins, while the password protects the account. Choose a combination that is different from those used on other sites, easy for you to recognize, and difficult to guess.

Before submitting, check that the username is complete and that the password matches in the confirmation field. After a successful submission, the page may open the user panel or ask you to sign in again. Do not create another account; use the username and password you just set. If the page says the username is already taken, return to the form, choose another username, and submit again.

After signing in, check the account status and navigation area in the panel. Seeing options such as “Account Overview,” “Buy a Plan,” and “Download Client” indicates that account creation is complete. The account may not have an active subscription yet; that is normal. Next, choose a plan based on your usage and complete the order.

Open Account Overview in the user panel and find the subscription details section. It usually shows the subscription status, remaining data, validity information, and client links together. Confirm that the plan is active, then look for a button such as “Copy Subscription” or “Import to Client.” If the panel still says there is no active plan, return to the order section and check the payment status. Do not paste blank content into the client.

After you click Copy, the system places the complete subscription URL on your clipboard. The URL may be long, so do not select only part of it or delete anything after the question mark. This guide uses https://example.com/sub?token=YOUR_TOKEN as a structural example only; it is not a working connection link. Always get the real URL from the user panel after signing in.

The subscription link lets the client retrieve the route list associated with your account. Unlike an ordinary web link, it should not be stored publicly. Do not place it in public notes, screenshots, search fields, or documents accessible to others. To use it on another device you manage, sign in to the user panel and copy it again, or transfer it through a secure method under your control.

After copying the subscription, you do not need to open the URL directly in a browser. Go to the compatible client for your platform and paste it into an option such as “Import from Link.” If the client is not installed, open the client-download section in the user panel. The marketing page does not provide static installers; after sign-in, the panel shows the access point corresponding to your account status.

Choose a region that matches your use case from the client’s route list, then click Connect. Do not switch repeatedly between routes while connecting; wait for a clear status. Once the client shows “Connected” or an equivalent status, begin verification. If it remains stuck on Connecting, stop the current attempt and try another route instead of repeatedly importing the same subscription.

After connecting, open a familiar website first to confirm that basic network access works, then open the target service. If ordinary websites load but a specific service does not, the cause may be the selected region, the service’s regional requirements, or browser cache. Try a route that matches the target region, then close and reopen the relevant app or page.

If the client says Connected but no pages load, disconnect first and confirm that the underlying network works normally, then reconnect. Once the underlying network is confirmed, update the subscription and switch routes. If the subscription cannot update, return to the user panel and check the plan status and remaining data. If the account is normal, verify that the client is still using the configuration you just imported.

After verification succeeds, repeat the “get subscription—import into client—verify connection” process on other devices you manage. VPN IR supports unlimited devices, but each device should use a valid subscription provided by your account panel. Changing devices does not require buying the same plan again or creating another account.

The first-connection workflow is now complete. In most cases, future use only requires opening the client, updating the subscription, choosing a route, and connecting. For payment status, subscription updates, connection issues, or route selection, check in this order: account status, subscription update, route switch, and client settings. For detailed troubleshooting categories, visit the Help Center. For route types and selection methods, see the Selection Guide.